Resident Member Guide

Your 24/7 Access to Answers

Welcome to Fractal...

Videos for Resident Members

Answers to the most common questions new Members ask!

Coffee Machines

Member Wi-Fi

After Hours Access Using Brivo

Marketplace

Booking Meeting Rooms

Virtual Address

Guest Wi-Fi

Fractal App

Printing

FAQs

🔑 24/7 Access

Use your Members app to access our 24/7 doors and enjoy the space during unstaffed hours to ensure no matter what time you choose to work, your space is ready for you.

📞 Phone Booth Access

We proudly host 5 SnapCab phonebooths that can be used on a first come, first serve basis. We ask that members use their discretion and do not occupy the phonebooth for longer than 60-minutes at a time.

🐶 Pet Friendly

Quiet, house-trained dogs are welcome. Service animals are always welcome. Fractal reserves the right to request your pet be removed from the premise should there be any disruption.

🫂 Guest Policy

You may have guests visit for a maximum of 2 hours. If they'd like to stay longer we ask that they purchase a day pass or a day pass can be added to your monthly invoice.

🍫 Marketplace

Members can purchase snacks and refreshments in the Members app.

👥 Meeting Rooms

Meeting rooms are bookable through the members app and online by the hour.

🍴Kitchen

Included - all levels of membership

☕️ Coffee, Tea & Flavoured Water

Enjoy complimentary premium coffee, tea and flavoured water for yourself and your clients.

🎉 Events

Weekly members events including happy hour, lunch & learns, workshops, lunches, treats and more!

❌ Cancellation Policy

Memberships - Provide a minimum of 30-days written notice from the start of your billing period.

Active Term Private Office and Suite - Provide a minimum of 60-days written notice from the start of your billing period. If no notice is provided your membership will revert to a month-to-month agreement, requiring the same 60-day notice period. If you cancel prior to the end of your Term, as agreed on in your contract, you must continue making monthly recurring payments until the end of your commitment. 

Contact Us

623 Fortune Crescent Suite 100

Kingston, ON K7P 0L5